Book your Flu vaccinations
The practice is now in a position to start booking patients into flu clinics at the surgery.
The flu season is broken down into three elements:
Under 65's - should be available to book within the next 2 weeks
Over 65's - these session can be booked
Children - should be available to book within the next 2 weeks
We ask all patients that are eligible to contact the surgery reception to make an appointment for a flu clinic.
The car park during this time will be busy and we ask patients to be respectful towards other car park user during this time.
Removal of afternoon phone calls to Doctors - 1.9.2019
The practice has reviewed its policy on allowing patients to contact Doctors during specific times at end of morning and beginning of afternoon surgeries.
It has been agreed that the practice will remove the afternoon call-in facility to the Doctors.
To ensure adequate access the practice has increased its pre-bookable telephone slots for Doctors at the end of morning surgery. Should you wish to be booked please speak to our reception staff in the morning. All telephone slots are subject to availability.
New service - Extended hours appointments:
From 5 August 2019 the practice will be offering late appointments for Doctors, Prescribing Nurse, Clinical Pharmacist and Nurses. The extended hours will run on a Monday evening, the extended access offered at other surgeries will still be available other days, weekends and bank holidays.
Telephone consultation with Doctors to discuss results.
All of these appointments must be pre-booked, it is not a drop in service and no other services will be available to patients, this includes collecting of prescriptions.
Bank Holiday closures - during our closures please contact NHS111 for advice or 999 if a life threatening emergency:
Wednesday 25 December 2019
Thursday 26 December 2019
Wednesday 1 January 2020
Mind for better mental health - SilverCloud will help provide you with space for thinking and feeling better.
For SilverCloud support visit : me.silvercloudhealth.com/signup
New telephone system
All calls will be recorded for training and quality purposes.
Our new telephony system will offer you a menu choice so that you get to the right department the first time. These options are:
Option 1 – Reception to book, cancel or amended an appointment
Option 2 – Administration team – available from 8am – 4pm
Option 3 – Secretaries available 9am-3pm Monday, Tuesday and Wednesday then 8am -3pm Thursday and Friday
Option 4 – Results – will only be available between 3 – 5pm Monday to Friday. Results will not be given to a third party, unless written consent has been provided to the practice.
The practice has scheduled the following staff training afternoons:
Wednesday 11 September 2019
Thursday 11 October 2019
Wednesday 11 December 2019
Tuesday 11 February 2020
Wednesday 11 March 2020
The surgery will close from noon but will re-open as normal on the relevant next day. During this time should you need medical support please contact NHS 111.
Pharmacist supporting patients
The practice has employed a Pharmacist Ms S Azad who will be joining the practice from 15 April 2019. She will be supporting patients with medication reviews, management of long term conditions such as Diabetes, Asthma, COPD - our reception will direct patients when they call to this service as appropriate in the future.
The practice is accepting new registrations
Extended Hours Access for patients
Doctor appointments are now available to patients at the weekend at the following locations:
Should you wish to access a weekend appointment please contact our reception staff during normal surgery hours 8am until 6pm, they will provide you with all the necessary information and book the appointment for you.
The surgery will receive information from your consultation which will be followed-up if required.
Not sure what to do when you child is unwell?
Download the free Mid Essex Child Health app and get expert advice for common childhood illnesses at your fingertips: www.midessexccg.nhs.uk/startwell
Fees for Non-core service requests
The NHS does not provide within it's core contract requests from patients for completing insurance forms, Taxi/HGV medicals, letters to schools/college or such other organisations and there will be an associated charge to patients for supplying the information they require.
Please visit our reception staff who can confirm the associated costs of your requests. All requests need to be paid for prior to the work being completed and will be actioned within 10 working days.